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Tenant and property operations

Work orders, inspections, and the accounting ledger behind them.

Residents report maintenance problems from their phone, AI turns photos and inspection checklists into work orders, and a unified general ledger computes AR/AP aging live from the transactions behind them. Property and tenant records, HAP reporting, and HUD 50058 submission tracking round out the module.

Capabilities

Work orders and tenant self-service

  • Tenant self-service: a resident describes a problem or photographs it, and AI categorizes the issue, writes a clear description for maintenance staff, and assigns urgency
  • Issue types aligned to HUD NSPIRE standards, with emergency issues auto-escalated and response-time SLAs by urgency with automatic overdue flagging
  • A staff work order queue with assignment, status, tenant-fault determination, time and materials, and costs that flow into the ledger

Inspections, properties, and tenants

  • AI inspection analysis: upload a checklist and deficiency photos, and the system identifies deficiencies and drafts suggested work orders, source photos attached, for staff to create with one click
  • Inspection scheduling and lifecycle tracking: notice given, scheduled, completed, outcome
  • Asset hierarchy (AMP/project, development, building, unit) with drill-down at every level
  • Tenant records with occupancy history and move-in/move-out tracking

Accounting and HUD reporting

  • A unified general ledger across rent, HAP, HUD reimbursements, and maintenance costs, with AR/AP aging (current / 30 / 60 / 90 / 91+) computed live from transaction data
  • Housing Assistance Payments broken out by type (rent, utilities, escrow), rolled up into HAP reports
  • A downloadable accounting report library: AR/AP aging, cash receipts, cash flow, monthly balance sheets, HAP reimbursement
  • HUD 50058 PDF form generation with autofill and errors decoded into plain-language detail

AI assistants for staff and tenants

  • An AI policy assistant: upload your ACOP and admin plan, and staff ask questions in plain English, answered from your actual policies
  • A tenant help bot grounded only in approved FAQ and policy content, which can respond in the tenant's language, and additionally routes maintenance questions straight into the work order flow

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